For machine manufacturers
Stay with your customers long after the sale
Give your customers your own maintenance system. Machines arrive with plans and documents, breakdowns reach you as service tickets, spare parts are ordered from the machine card.
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Manufacturer modules
Catalogue tree
Family, series, model. Templates, bulletins and checklists attached to a family apply to every model in it.
Customer accounts
Open an account for each customer; company, service package, contract period and responsible team on one card. The account locks when the contract ends.
Machine handover
A machine you sell lands in the customer's system with its plans, documents and QR code.
Service tickets
Customer breakdowns reach you as service tickets. Offer an appointment, the customer confirms, a survey follows.
Service bulletins
A recall or improvement bulletin opens a work order on every affected machine; completion is tracked.
Spare parts
Price lists, customer prices, quotes, orders and shipments. Customers order from the machine card.
Dealer network
Route service to an authorised dealer; the dealer works in its own ticket and results return to you.
Manufacturer dashboard
Warranty and contract expiries, first-time fix rate, machine health, yearly spare-part forecast.
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How manufacturer and customer work together
- Customer accountOpen an account and fill the customer card: company, service package, period, responsible team and sites. Sites appear as locations at the customer.
- Machine handoverAssign the sold machine; the model's templates become the customer's plans and documents attach to the machine card.
- ServiceA customer breakdown becomes your service ticket. Choose remote diagnosis or a site visit and offer an appointment, or route it to an authorised dealer.
- Sales and follow-upSpare-part quotes and orders, warranty and contract expiries, surveys and first-time fix rate on your dashboard.
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Who sees what
- Your customer sees only their own factory plus the catalogue, templates and prices you share.
- You access service tickets opened to you, machines you assigned and shared meter and check records, not the customer's operational data.
- Checklists can be shared with selected customers only.
- You can manage your customers' users, roles and enabled modules; this does not grant access to their operational data.
Open your manufacturer account today.
Set up your catalogue and add your first customer. Free for 30 days.